Terms of Service

Welcome to The Monster Company

These Terms of Service ("Terms") govern your use of The Monster Company website (referred to as "the Site") and the purchase of products from our online store. By accessing our website and placing orders, you agree to comply with and be bound by these Terms.

1. Acceptance of Terms

By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site or purchase our products.

2. Products and Ordering

2.1 Product Information

All products displayed on our Site are handcrafted ceramic pieces. Due to the handmade nature of our products, there may be slight variations in color, size, and design compared to the images shown on the Site.

2.2 Ordering Process

• Orders are placed through our online checkout system
• All prices are in New Zealand Dollars (NZD) and include GST
• We reserve the right to refuse or cancel any order for any reason at our sole discretion

2.3 Order Confirmation

An order confirmation will be sent to your email address. This confirmation is not a guarantee that we will be able to fulfill your order.

3. Prices and Payment

3.1 Pricing

All prices listed on the Site are in New Zealand Dollars (NZD) and include GST. Prices are subject to change without notice.

3.2 Payment Methods

We accept payment through [list your payment methods]. Payment must be received in full before orders are processed.

4. Shipping and Delivery

4.1 Processing Time

Orders are typically processed within 3 business days.

4.2 Shipping Methods and Costs

Shipping costs are calculated at checkout based on your location and the weight of your order. We are not responsible for delays caused by shipping carriers.

4.3 International Orders

For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply.

5. Returns and Refunds

Our return and refund policy is outlined in a separate document available on our website. By placing an order, you agree to the terms of our return policy.

6. Intellectual Property

All content on the Site, including images, text, logos, and designs, is the property of The Monster Company and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

7. Privacy Policy

Your use of our Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Limitation of Liability

The Monster Company shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services.

9. Indemnification

You agree to indemnify and hold harmless The Monster Company, its owners, employees, and affiliates from any claims, losses, or demands made by any third party due to your use of the Site or violation of these Terms.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after any changes indicates your acceptance of the modified Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in New Zealand.

12. Contact Information

If you have any questions regarding these Terms, please contact us at:

Email: themonstercompanynz@gmail.com
Address: 58 Wallis Street, Raglan, New Zealand

Last Updated: March 2, 2025